Shipping & Returns

Shipping Policy

Orders are typically processed within 1 to 3 business days after they are placed. Once your order has shipped, you will receive a confirmation email with tracking information.

We offer free standard shipping on all U.S. orders over $25. Orders under $25 will have shipping calculated at checkout.

Please note that delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, holidays, or other factors outside our control.

At this time, we do not ship internationally, including to Canada, Puerto Rico, or other U.S. territories unless otherwise stated on our website.

Please make sure your shipping address is entered correctly at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information.

If your package is returned to us due to an undeliverable address, failed delivery attempts, or refusal of delivery, we may contact you to arrange reshipment. Additional shipping charges may apply.

Order Changes & Cancellations

We begin processing orders quickly so we can get them out as soon as possible. Because of this, we cannot guarantee changes or cancellations once an order has been placed.

If you need to request a change or cancellation, please contact us as soon as possible and we will do our best to help.

Return Policy & 100% Satisfaction Guarantee*

Your satisfaction matters to us. If you are not completely happy with your purchase, let us know within 30 days of delivery and we’ll work with you to make it right with a refund, replacement, or store credit.

We aim to keep our return process simple and straightforward. Items should be returned in original condition when possible, and if something arrives damaged or defective, just send us a photo and your order number so we can help as quickly as possible.

*Shipping costs are non-refundable.

For help with a return, please contact us at: sales@elmandash.co